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Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is an absolute breath of fresh air. Easy on the eyes and easy to deploy. Take a quick peek at our innovative helpdesk software right now.
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Features
So many features.
So easy to use.
The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.
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Demo
Online Demo.
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Test drive our help desk software and find out why IT managers throughout the world choose the Web Help Desk over more costly solutions. Visit our online demo, schedule a live tour, or download a 30-day free help desk software trial.
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Key Web Help Desk Features
More help desk software features
Email-to-Ticket Conversion
Create one or more service desk email Inboxes on your existing email solution. Emails and file attachments sent to the Inbox will automatically convert into a ticket by the helpdesk software.
Auto-Route Tickets
Dynamically route and assign help desk tickets to a specific technician or group of technicians using your organisation's business logic; based on ticket categories, technician skill set, location, department, technician availability, work load balancing, etc.
Asset Management
Manage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus more!
Knowledge Base Management
Knowledge base functionality is built into the Web Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients, technicians, and administrators.
Ticket Submission Web Portal
Endusers can submit their requests via the Web Help Desk web portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the ticket category selected.
2-Way Email Integration
Eliminate the disconnect between support tickets and email. Techs' ticket maintenance options via email include: change ticket status, public or hidden notes, reassign ticket, add work time, add billing rate, etc. Customers can add ticket notes or reply to the email.
LDAP / Active Directory Sync
With built-in connectivity for standard LDAP and Microsoft's Active Directory, our helpdesk software seamlessly integrates into your company's IT infrastructure. Use the Web Help Desk software to authenticate users and look up client contact info.
Performance Reporting Built-In
With Web Help Desk's robust graphic reporting tools built in, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
