Are emails from your customers lacking the critical details that you need to resolve the customer's request in a timely manner?
Losing continuity in service desk requests from customer to customer in your current customer service software?
From Customer Service personnel to your actual Clients submitting service requests, the Web Help Desk Customer Service Software's intuitive user interface will ensure that requests are submitted efficiently and effectively, all from the luxury of only a web browser.
Web Help Desk’s Online Customer Service Portal and Request Submission Interface allows your organisation to dynamically request the critical information from your customers that your support team needs to fulfill service requests. Such critical service support information will increase customer satisfaction, end the battle for information mining, and reduce your department's customer service costs, time and efforts spent on resolving issues and requests.
The Web Help Desk Customer Service Management Software allows your service desk to apply custom Service Level Agreements to each issue. A ticketed issue with a specific SLA can automatically send email notifications to support management personnel as reminders or to their managers/superiors, for escalation email alerts. As an issue approaches an SLA Management breach, color coded queues are provided, as well as custom reports can be easily created to report on any issues.
Intuitive point-and-click configuration and easy-to-use customer service experiences within the Web Help Desk application allows your organisation to deploy help desk features and work flow that make the most sense for your service desk's daily management operations.
The Web Help Desk’s web based help desk management software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer service satisfaction.
Install the Web Help Desk application on your server OR let us host your customer service software, as an On-Demand SaaS Hosted Help Desk Plan
Install the server-side customer service software on virtually any operating system of your choice OR let our organisation serve the support software on our powerful servers, as an hosted Help Desk ASP Software as a Service (SaaS) plan. The choice is yours!
Although the Web Help Desk solution is designed to scale across multiple servers (app server and database server), only one server is necessary to begin the "out-of-the-box" deployment. As your organisation's customer support management needs expand, you can add multiple instances and layers.
* Need more Features info? Click here for a checklist of Help Desk Features
* Need to Demo Web Help Desk? Click here for our Help Desk Demo Options
* Need Web Help Desk Pricing? Contact us for Web Help Desk Pricing
The server-side Web Help Desk application can be installed on virtually any operating system of your choice with a Perpetual Server License OR let our organisation serve the helpdesk software on our powerful servers, as an Hosted On-Demand Help Desk ASP Software as a Service (SaaS) plan. The choice is yours!
* Contact a knowledgeable Web Help Desk Representative.