Help desk software doesn't need to be stale to the eye. The brilliant Web Help Desk web-based UI is accessible from any internet connection and deployment couldn't be easier. Have a look at our innovative helpdesk software today.
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The vast feature set of the Web Help Desk Software is available as a hosted SaaS plan or an in-house server license. WHD addresses critical IT and support areas, including: Incident Mgmt, Asset Mgmt, Knowledge Base, and more.
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Help desk software doesn't need to be stale to the eye. The brilliant Web Help Desk web-based UI is accessible from any internet connection and deployment couldn't be easier. Have a look at our innovative helpdesk software today.
Learn more
Email-to-Ticket ConversionCreate one or more service desk email Inboxes on your existing email solution. Emails and file attachments sent to the Inbox will automatically convert into a ticket by the helpdesk software.
Auto-Route TicketsDynamically route and assign help desk tickets to a specific technician or group of technicians using your organisation's business logic; based on ticket categories, technician skill set, location, department, technician availability, work load balancing, etc.
Asset ManagementManage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus more!
Knowledge Base ManagementKnowledge base functionality is built into the Web Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients, technicians, and administrators.
Ticket Submission Web PortalEndusers can submit their requests via the Web Help Desk web portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the ticket category selected.
2-Way Email IntegrationEliminate the disconnect between support tickets and email. Techs' ticket maintenance options via email include: change ticket status, public or hidden notes, reassign ticket, add work time, add billing rate, etc. Customers can add ticket notes or reply to the email.
LDAP / Active Directory SyncWith built-in connectivity for standard LDAP and Microsoft's Active Directory, our helpdesk software seamlessly integrates into your company's IT infrastructure. Use the Web Help Desk software to authenticate users and look up client contact info.
Performance Reporting Built-InWith Web Help Desk's robust graphic reporting tools built in, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
